Refunds & Returns

Our "no quibbles" guarantee means that if we have made an error with your order, or you have received your order in a damaged or faulty condition, you can return it to us within 14 days of the date you received the item, unopened (with any seals and shrink wrap intact) and we will issue a full refund. Please note: We can only accept the return of opened items if they are faulty.

Please follow the steps below to enable us to process your refund efficiently:

1. Wrap the item securely in its original packaging with all accompanying documentation.

2. Contact Customer Services at: customerservice@number1.com who will provide you with a return address providing you are able to return your order under the returns policy outlined above.

We will notify you via e-mail when we have processed your refund.

YOUR STATUTORY RIGHTS (APPLIES TO UK CUSTOMERS ONLY)

Cooling Off Period

Under UK law, you have the right to withdraw from your purchase of an item within seven working days of the item's delivery to you. We regret that we also cannot accept cancellations of contracts for the purchase of products where the item has been unsealed.

Please follow the steps below to enable us to process your refund efficiently: 

1. In the ‘order history’ section of your account page on number1.com, select the 'returns' option relating to the order you wish to send back. State ‘contract cancellation’ as the return in the box provided, and enter any other details as required.

2. Wrap the item securely in its original packaging with all accompanying documentation.

Our "no quibbles" guarantee means that if we have made an error with your order, or you have received your order in a damaged or faulty condition, you can return it to us within 14 days of the date you received the item, unopened (with any seals and shrink wrap intact) and we will issue a full refund for the price you paid for the item. Please note: We can only accept the return of opened items if they are faulty.

Please follow the steps below to enable us to process your refund efficiently:

1. Select the 'returns' option relating to the order you wish to send back, in the order history section of your account page on number1.com. Give your reasons for the return in the box provided, and enter any other details as required.

2. Wrap the item securely in its original packaging with all accompanying documentation.

3. Contact Customer Services at: customerservice@number1.com, who will provide you with a freepost return address providing you are able to return your order under the returns policy outlined above. Please note: Our freepost address is only available within the UK.

We will notify you via e-mail when we have processed your refund.

For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Department of Trade and Industry's website at: http://www.dti.gov.uk/ccp/topics1/guide/homeshop.htm#cooling

Other Statutory Rights

For more information about your other statutory rights, please visit the Department of Trade and Industry's Consumer Gateway Website at: http://www.dti.gov.uk/ccp/topics1/guide/homeshop.htm